Call Coach
A coach on every call
Call Coach marks what worked in green and what was missed in red, with the exact words, gives the call one to five stars and one thing to try next time. Across the team, it learns from the calls that booked meetings.
Call CoachHarbour Metals
Reached the decision maker. “I sign off on sales tools.”Agreed a next step. “Send me terms.”Timeline not confirmed. No date asked.
Next time: at 4:12 she asked about price. Give the per-caller figure first.
How it works
Call Coach reviewPriya Natarajan · Harbour MetalsCalled by Jordan · 6:40 · Meeting bookedStrong: decision maker and a dated next step
- 0:38Opened with their problem“How do your reps log calls today?”
- 1:52Found the pain“Fridays, from memory. Most of the objections get lost.”
- 3:10Reached the decision maker“I sign off on anything the sales team uses.”
- 4:12Price question left open“Is that per seat?” was not answered.
- 5:05Timeline not confirmedNo date asked for switching tools.
Try next time. When price comes up, give the per-caller figure first, then the pilot, before moving on.
Next move. Demo Tuesday 10:00. Open with: “You asked about price per seat. Here it is.”
1
What worked, with the quote
Reached the decision maker, found the problem, agreed a next step: each moment marked with the words that did it.
Call CoachHarbour Metals
Reached the decision maker. “I sign off on sales tools.”Agreed a next step. “Send me terms.”Timeline not confirmed. No date asked.
Next time: at 4:12 she asked about price. Give the per-caller figure first.
2
What was missed, and when
A price question left open at 4:12. No date asked. The caller sees exactly where the call slipped.
Your team's playbookUpdated from 14 booked meetings
- 1Open with how they log calls todayWinning
- 2Give the per-caller price before the pilotWinning
- 3Ask for a date before you hang upNew step
- 4Lead with the AI demo on the first callDropped
3
A playbook that learns*
The steps that keep booking meetings rise to the top of the team’s playbook. The ones that stop working drop off.
Also included
- Stars that mean somethingOne star is no real contact. Five is a confirmed need, the decision maker and a booked next step.
- One fix, not tenA single change for the next call, tied to the moment it applies to.
- Five things checked on every callDecision maker, problem, impact, timeline and next step, each met or missed.
- Managers see the patternRatings and misses per caller, so coaching starts from real calls.
* The team playbook is in early access.
Questions
Which plans include Call Coach?
Team, Business and Enterprise.
Does it replace a sales manager?
It gives the manager the moments worth talking about, on every call, without listening to all of them.