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AI-assisted developmentIntermediate

Course SC-210 · Curriculum 2026.1

From Ticket to Deploy: Running Salesforce Support with AI Agents

Run a Salesforce support queue with an AI agent and close every ticket with evidence a reviewer accepts. You will turn chat messages and screenshots into Agent_Task records, reproduce and classify each defect before anyone changes the org, verify the fix as the person who reported it, and keep long agent runs auditable with checkpoints and a ledger.

Written for: In-house Salesforce administrators and developers who carry a support queue, and consultants at Salesforce partners who run support for client orgs.

Estimated effort
14 hr
Lessons
27
Modules
7
Material
14 hr

Estimated effort is the sum of the lesson and lab times in the course outline, for this version of the course.

$1,290

Canadian dollars, tuition for this one course, per learner or per seat. Self-paced with graded labs and weekly office hours. 180 days of access from the training start date, or from purchase when you buy for yourself. Sales tax extra. No subscription or licence fee.

1 lesson free to preview

Buy this course

The ShareCo certificate needs 70% on the final assessment, scored on our servers, and the capstone passed. Distinction: 90%. Finishing the lessons does not issue it.

01What you will learn

6 capabilities, stated as things you can do

Each one is what you should be able to do at the end, not what the course covers. If an outcome is not testable, it is not an outcome.

  1. Convert an informal request, such as a chat message or a screenshot, into a reproducible Agent_Task with steps, the affected user and an acceptance check.
  2. Reproduce a reported defect in a practice org with SOQL and the Salesforce CLI, and save the output, before any change is made.
  3. Classify a ticket as access, data, automation, reporting or integration, and run the first diagnostic query that category calls for.
  4. Verify a fix under the requester's permissions with Login-As, a System.runAs test or a browser check, and state what each method does not prove.
  5. Produce completion evidence a reviewer accepts: a closed Agent_Task, a Change_Log__c record and a plain-language reply to the requester.
  6. Design a long-running agent run that writes checkpoints and a ledger, so a person can audit it, stop it and resume it.

02Curriculum

7 modules, 27 lessons

Every lesson shows its length and its type, from the course outline.

7 modules · 27 lessons · 14 hr of material

4 lessons, 3 graded.

  1. ReadingWhy the queue lives in Salesforce, not in chatPreview15 min
  2. LabThe Agent_Task record, and where each fact goesGraded.30 min
  3. LabPrompt lab: turn a chat message into a reproducible ticketGraded.40 min
  4. LabWhat a screenshot proves, and what it does notGraded.25 min

03Look inside

What the lessons look like

Figures from this course, and screens from the lesson player. One lesson is free to try with an account. The rest open when you buy, because the graded labs are the course.

The lesson player

  • The lesson player showing a module overview: the outcome it serves, the graded lab and check it contains, and its lessons with their lengths.

    A module opens with what you will be able to do, what you will build, and how long each lesson takes. From SC-101.

  • The lesson player on a graded screen task: a Salesforce Setup page for a fictional practice org, with the instruction to click the field that shows the org is a Developer Edition.

    One step per screen. Here a graded task asks you to find the right field on a Setup page. The practice org is fictional. From SC-101.

Figures from the lessons

  • Subject holds the key, category tag and symptom. Description holds the reproduction facts, the affected user and the acceptance check. Status moves from Not Started to In Progress, may wait on someone else, and reaches Completed only with evidence.

    Where each fact goes on an Agent_Task

  • Four pieces of evidence: the Agent_Task with Status Completed, the Change_Log__c record, the files under evidence and backups, and the reply to the requester. Missing one keeps the ticket open.

    What a reviewer reads before closing

  • A ticket moves from a chat message to a closed Agent_Task: intake, create the Task, reproduce, classify, fix, verify as the requester, then evidence and reply.

    One ticket, start to finish

04Before you start

What you need first

Assumed knowledge and setup

  • SC-101 or equivalent experience: an authenticated Salesforce CLI alias, basic SOQL and permission sets
  • Two Salesforce Developer Edition orgs, one per practice org. Developer Edition orgs are free; set-up steps are in Module 1
  • Claude Code access (Claude Pro or Team plan, or an Anthropic API key), provided and paid for by the employer. Not included in tuition. Learners must not pay for any part of this training.
  • Node.js 20 or later (free) for the browser check in Module 4

Before this course

No other course is needed first.

05Who teaches it

Elliot Saha

Co-founder, Chief Technology Officer

Platform architecture, custom Apex and Lightning Web Components, AI systems, and the Academy platform itself.

Full background

06Reviews

No learner reviews yet

This course has not been taken by enough people to publish an honest rating, and we will not print invented quotes on a page that sells verification discipline. Here is what we can evidence instead.

Assessment
Server-scoredThe answer key never reaches your browser. The certificate needs 70% on the final assessment, scored on our servers, and the capstone passed. Distinction: 90%.
Curriculum version
2026.1You enrol into a version. Content changes do not move you mid-course, and your required-lesson count is snapshotted at enrollment.
Refunds
14 daysAn individual purchase can be refunded within 14 days if you have completed less than 20% of the lessons. Team seats are refundable before they are assigned. From the Academy terms.
Specimen
ShareCo Academy

ShareCo Academy: From Ticket to Deploy: Running Salesforce Support with AI Agents

Credential
Specimen
Hours
14 hr

Assessed by Issued for 70% on the final assessment, scored on our servers, and the capstone passed. Distinction: 90%. Module quizzes are practice and do not count.

Salesforce Certified

A ShareCo certificate is not a Salesforce certification.

Specimen seal. A real credential carries a code and a verification link.

Buy this course

One course. Two ways to buy it.

A ShareCo certificate is issued on a passing server-scored assessment. It is not a Salesforce certification.

For yourself

$1,290

One enrollment for you. Access opens when payment clears and lasts 180 days. Canadian dollars, before sales tax.

Not grant-funded. If your employer is claiming the BC Employer Training Grant, your employer buys seats instead.

One lesson from Module 1, free with an account. No card.

For your team

Seats for your own employees, with a training start date. Assign them by email after checkout.

Applying for the BC Employer Training Grant? Check the basic criteria and download the grant kit for your application.

ShareCo is not affiliated with WorkBC; grant approval is not guaranteed. ShareCo Academy is a private training provider. The employer applies, and training cannot start before the application is submitted. We recommend waiting for WorkBC’s decision before training starts. Any reimbursement is paid to the employer, is up to 80% of eligible costs, and is taxable income to the employer. Source: WorkBC, BC Employer Training Grant, criteria effective March 23, 2026, checked October 10, 2026.

SC-210 · tuition per seat

From Ticket to Deploy: Running Salesforce Support with AI Agents

$1,290.00 per seat, 14 instructional hours. One-time tuition: no subscription, no licence fee.

75 days away. If you are applying for the BC Employer Training Grant, apply now so WorkBC can decide first. The start date and the exact course title print on your invoice and receipt.

5 seats of SC-210
$6,450.00
Estimated tuition
$6,450.00

Canadian dollars, before sales tax. The discount applies to seats of this one course only. Final amounts are set at checkout.

  • One course per application. Everyone on the application takes the same course, with the same start date.
  • Name every participant before you apply. A seat reclaimed and given to someone new is not grant-funded for that person.
  • Participants pay for nothing. Claude Code access is provided and paid for by the employer; it is not part of tuition and we do not present it as a grant-eligible cost.

07Questions

Before you buy

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