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Agentforce and AIIntermediate

Course 3.2 · Curriculum 2026.1

Buy versus build: when the answer is a lookup and AI would only add cost

The course that makes the rest of the track credible. If the answer is a lookup or a calculation, use Apex. It is free and exact. Use AI only for language.

Estimated effort
3 hr
Lessons
26
Modules
5
Material
3 hr

Estimated effort is the sum of the lesson and lab times in the course outline, for this version of the course.

In development

This course is planned and not on sale. The curriculum below is the plan, and it may change before the course opens.

See the courses on sale

01What you will learn

6 capabilities, stated as things you can do

Each one is what you should be able to do at the end, not what the course covers. If an outcome is not testable, it is not an outcome.

  1. Apply the rule: deterministic problems get deterministic solutions.
  2. Identify the tell that a proposed AI feature is really a join.
  3. Quantify what AI would cost in money, latency and error for a task Apex does exactly.
  4. Sell a client the no, and explain why that is what makes your yes credible.
  5. Split a mixed request into the deterministic part and the language part.
  6. Write the paragraph that declines a feature without losing the engagement.

02Curriculum

5 modules, 26 lessons

Every lesson shows its length and its type, from the course outline.

5 modules · 26 lessons · 3 hr of material

If the answer is a lookup or a calculation, use Apex or Flow. It is free, exact, and it does not need an evaluation harness. Use AI only for language.

  1. VideoDeterministic problems get deterministic solutionsPreview7 min
  2. VideoWhat “free and exact” actually buys you6 min
  3. VideoWhere AI genuinely wins: language, summary, unstructured input6 min
  4. VideoThe tell that a proposed AI feature is really a join6 min
  5. ReadingA rule of thumb you can say out loud in a client meeting5 min

04Before you start

What you need first

Assumed knowledge and setup

  • Course 3.1.
  • No coding required, though the worked examples show Apex and Flow alternatives.
  • Useful for anyone funding AI work, not only the people building it.

05Who teaches it

Turni Saha

AI Adoption Lead, PMP

ShareCo Academy, and AI adoption for teams that are not technical.

Project Management Professional, issued 2024

Full background

06Reviews

No learner reviews yet

This course has not been taken by enough people to publish an honest rating, and we will not print invented quotes on a page that sells verification discipline. Here is what we can evidence instead.

Assessment
Lesson checks onlyThis course carries lesson checks and issues no certificate.
Curriculum version
2026.1You enrol into a version. Content changes do not move you mid-course, and your required-lesson count is snapshotted at enrollment.
Refunds
14 daysAn individual purchase can be refunded within 14 days if you have completed less than 20% of the lessons. Team seats are refundable before they are assigned. From the Academy terms.
Enrol

Start 3.2

This course is in development and not yet open for enrolment. The courses open now are listed in the catalogue.

  • 3 hr estimated effort, labs included
  • A ShareCo certificate is not a Salesforce certification