Offers · Step 5 of 5
Monthly Support
Every month: what broke fixed, users answered, one backlog item shipped, and a note of what changed.
Your Salesforce person left, or you never had one, and small problems pile up.
Price
C$ a month, before GST. Up to 12 hours. Cancel with 30 days notice.
- Payment
- Billed monthly, month to month. 30 days notice to stop.
- Guarantee
- Cancel with 30 days notice. No contract.
At SMT Research
You leave with the one Salesforce fix that gives your team the most time back, and exactly how to get it.
Every month
We keep it running, answer your team and ship one improvement a month.
- Week 1Together
A monthly call. We look at what changed and pick the next backlog item.
You holdThis month’s item, agreed.
- All monthShareCo
We watch for failing workflows and syncs, fix what breaks and answer your team.
You holdQuestions answered, usually the same day.
- Week 3ShareCo
We ship the month’s backlog item, checked logged in as the person who uses it.
You holdOne more item live.
- Month endShareCo
We send a change note your team can read.
You holdA record of every change this month.
What you get
Each tile is a small drawing of the real document you receive.
The monthly change note
Everything that changed this month, in plain words, with who checked it.
Watching your systems
Failing workflows and syncs caught and fixed, often before your team notices.
One item shipped
One backlog item a month, checked as the real user before it goes live.
A monthly call
30 minutes to review the month and choose what ships next.
Example documents, fictional data.
What we need from you
What we need from you
- Access
- A named user we keep, with the access agreed at the start.
- One contact
- One person who sends requests and joins the monthly call.
- Your time
- About 1 hour a month, plus requests as they come.
What is included
- Monitoring of failing flows and syncs
- Fixes and user questions
- One backlog item shipped each month
- A change log your team can read
- A monthly call
Up to 12 hours a month, including one backlog item shipped. Unused hours do not roll over.
Not included
- Hours past 12 (C$150 an hour, approved first)
- New sprints (quoted separately)
The same work at SMT Research
Ran their Salesforce week to week after the builds, with every change logged and checked as the real user.
Read the full caseThe numbers this moves
Measured inside your own Salesforce. SMT’s figure is shown where it was recorded.
Install
Hours logged on the day
Hours you can bill and pay from, without chasing anyone.
How it is counted: Share of hour entries made on the day the work happened.
At SMT: after, 28 entries per tech in the first month (308 by 11 techs).
See it all
Improvements shipped
Your team asks once and sees it working the same week.
How it is counted: Changes shipped and checked as the person who uses them, per month.
At SMT: after, 48 in a single week.
See it all
Data checks on target
Numbers leadership can trust, each problem with an owner.
How it is counted: Automated data checks passing, out of all checks.
At SMT: before, 4 of 62 on target; after, 100 checks, each with an owner.
The next step
Monthly Support keeps everything above running, month to month.
For your Salesforce person
The technical detail, in one place. You do not need to read this to decide.
- Monitoring of failed Flows, Apex errors and integration syncs.
- Changes logged and checked as the real user; releases through a sandbox.
- Unused hours do not roll over. Hours past 12 are C$150 an hour, approved first.
Show us the one thing your team works around.
15 minutes, on us, and you leave with a plan. You see your own Salesforce, live, and get the fix that gives your team the most time back, written down and yours to keep.